Hamad International Airport offers guide for travellers arriving in Doha

Hamad International Airport (HIA) has shared a practical arrival guide for passengers returning to Doha following their summer travels. The guidance, issued on 18 August 2026, comes as the airport enters one of its busiest arrival periods, with thousands of families and students returning home.

The tips are designed to help passengers navigate the terminal more smoothly, collect their baggage and find convenient transport options into the city.

Complimentary Strollers for Families

Families travelling with young children can make use of complimentary child strollers available throughout Hamad International Airport.

Stroller nests are located across the terminal concourses, allowing parents to conveniently access them after arriving and while moving through the airport.

Shuttle Buggy Service Available

Passengers who need assistance getting around the terminal can use HIA's complimentary shuttle buggy service.

The buggies operate from designated stations in Concourses D and E, while passengers can also board along the route depending on seat availability. The service drops passengers close to the Arrivals immigration escalators, making it easier to continue their journey through the terminal.

Faster Immigration with Scan & Go E-Gates

Eligible passengers can use Scan & Go with E-gates to complete the immigration process more efficiently before proceeding to baggage reclaim.

Families should note that children using the service must meet the minimum height requirement of 120cm.

The service can help reduce waiting times during busy arrival periods and make the immigration process more convenient for eligible travelers.

Use the Car Park When Picking Up Passengers

People coming to the airport to collect family members or friends are encouraged to use the airport car park rather than waiting directly outside the Arrivals Hall.

The car park is located within a short walking distance of the Arrivals Hall and helps keep traffic flowing smoothly around the terminal.

Passengers and visitors are advised to check the applicable parking rates and plan their visit accordingly.

Convenient Ways to Get Into Doha

Hamad International Airport offers several transportation options for passengers travelling from the airport to different parts of Doha.

Ride-Hailing Services

Passengers can use Uber, BadrGo and Ryde for onward transportation. Designated pickup points are located on the ground floor of the car park, next to the car rental booths.

Taxis and Buses

Authorised taxis and buses are available from designated pavilions located around the Arrivals Hall.

These services provide passengers with reliable transportation options, while official services also offer support for lost and found items.

Doha Metro

Travelers looking for a convenient public transport option can use the Doha Metro. An indoor walkway provides a direct connection between the airport terminal and the Metro, making it easy for passengers to continue their journey into the city.

Car Rental and Other Services

Passengers can also choose from car rental, limousine and valet services available within the terminal.

Valet parking is offered at both the Departures and Arrivals areas, providing an additional option for travelers seeking convenience.

Check Your Baggage Belt

After completing immigration, passengers should check the flight information screens in the baggage reclaim area to find the belt assigned to their flight.

All baggage, including oversized items, will be delivered to the designated belt.

Travelers are advised to check their baggage tags carefully before leaving the reclaim area to make sure they have collected the correct bags.

What to Do If Your Baggage Is Missing

If a passenger cannot locate their luggage or discovers that something is missing, assistance is available at the Baggage Services Office in the Arrivals Hall.

Passengers should report missing or misplaced baggage as soon as possible so airport staff can assist with the necessary procedures.

HIA Ready for the Summer Return Rush

With thousands of families and students returning to Doha after their summer travels, Hamad International Airport is expecting a busy arrival period.

By using the available facilities, following airport guidance and planning transportation in advance, passengers can make their return journey smoother and more comfortable.

From complimentary services for families to multiple transport options and baggage assistance, Hamad International Airport's team is on hand to help travelers settle back into Doha with ease.