COVID-19 helpline not for PCR or Rapid Antigen test results: MoPH

COVID-19 helpline not for PCR or Rapid Antigen test results: MoPH By Darlene Regis - January 18, 2022
COVID19 helpline not for PCR or Rapid Antigen test results MoPH

16000 COVID-19 Hotline

The Ministry of Public Health (MoPH) has clarified that the Coronavirus (Covid-19) helpline is NOT for those seeking their PCR or Rapid Antigen test results. 

‚ÄúPeople seeking their PCR or Rapid Antigen tests results should not call 16000,‚ÄĚ the Ministry stated on social media.

How to get the results?

The results are provided by SMS. The 16000 Covid-19 helpline operates 24/7 providing a range of healthcare services but cannot give you PCR test results.

Read also: 

Your Latest Guide to Rapid Antigen Tests and PCR Tests in Qatar

COVID-19 Testing in Qatar Frequently Asked Questions (FAQs)

MoPH added that the range of healthcare services the hotline provides include: 

- HMC urgent consultation service for non-life-threatening medical conditions - after selecting the language, press 3 for hmc and then press 1.

- Home delivery of medication from HMC pharmacies (for an additional fee) after selecting the language, press 3 for HMC and then press 2. 

- The National Mental Health Helpline after selecting the language, press 4. 

- Other questions related to Covid-19 - after selecting the language, press 1 and again 2 to speak to an agent. 

- Home isolation patients seeking medical assistance - after selecting the language, press 1 and 3 to speak to a physician. 

- Validation of vaccination status for those who received their Covid-19 vaccine abroad - after selecting the language, press 1 and again 1 to speak to an agent.

Source: MoPH

By Darlene Regis - January 18, 2022

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