Ooredoo Qatar launches customer service over WhatsApp

  • 1 year ago
Ooredoo Qatar launches customer service over WhatsApp

Ooredoo declared yesterday another computerized correspondence channel for customerto connect when they need assistance or counsel with their Ooredoo items and administrations. 

From today, customer can utilize the well known web based informing administration WhatsApp to contact the telco supplier, which means one more helpful path for them to get to help. 

The Ooredoo WhatsApp account number is 4414 and customer will probably utilize it to connect with customer administration specialists from 7am until 10:00 pm, seven days seven days. Amid Ramadan, opening times will be 9:00am until late. 

The new WhatsApp correspondence channel will be a reaction just administration. Ooredoo won't ever utilize the channel to contact customers legitimately, yet will possibly react when contact is started by the customer. 

The record is checked as an official business account, so customers can rest guaranteed the channel is a sheltered and secure approach to contact Ooredoo and is shielded from spam. 


Manar Khalifa Al Muraikhi, Director PR and Corporate Communications at Ooredoo, said of the dispatch: "In accordance with our corporate procedure of complete digitalisation, we're continually searching for manners by which we can urge our customers to utilize computerized channels at whatever point they have to get in touch with us, as they're fast, effective and helpful. Following on from the fruitful relaunch of our Live Chat administration, we're currently totally pleased to have the option to incorporate WhatsApp as a computerized correspondence channel, as we probably am aware an immense number of our customers use WhatsApp and it'll mean one more way they can connect with us rapidly and safely when they have to. We anticipate serving them rapidly and proficiently as and when they need us." 

customers basically need to add the Ooredoo WhatsApp number to their contact rundown and they will at that point have the option to send WhatsApp messages whenever amid the administration's opening times.