HIA named second-best int’l airport in the world

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HIA named second-best int’l airport in the world

Hamad International Airport (HIA) has secured the second place in the prestigious 2019 Travel + Leisure World’s Best Awards. Having first received this award in 2017, HIA continues to position itself as a leading global aviation hub, with redefined airport experiences for travellers from around the world. 

The Travel + Leisure World’s Best Awards evaluate airports based on direct feedback of their readers who vote for their favourite airport across the globe, upon criteria such as access, check-in, security, restaurants, shopping and design. 

Engr Badr Mohammed al Meer, chief operating officer at HIA, said: “We are very proud to be recognised by our loyal passengers for the seamless airport experience offered by Hamad International Airport. To be named the world’s second-best airport is a great achievement and testament to HIA’s high international standards. While this is a great recognition, we never rest on our achievements, and constantly evolve to deliver a truly unique experience for our passengers.”

 

Jacqui Gifford, Editor-In-Chief of Travel and Leisure, said: “For 24 years, our readers have been voting in the Travel + Leisure World’s Best Awards. This annual franchise is a global collection of top hotels, islands, cities, cruise lines, airlines, and more. Brands and properties from all over the world — from Peru to Japan, India to Italy, and right here at home in the United States — are recognised by our audience because they deliver on exceptional experiences, rooted in a sense of place.”

HIA has achieved significant milestones on the criteria for which it has been voted as the second best international airport. Passengers have been given autonomy for the check-in process through the airport’s Smart Airport Programme which has introduced self-check-in and bag-drop kiosks, which are biometric enabled.

This also makes the check-in process faster, which vastly improves customer experience and allows more passengers to be managed without physical expansion of the check-in facilities. 

Within the security criterion, HIA has increased its capacity for screening in its transfer areas and reduced queuing time, as part of its commitment to providing a seamless transfer experience for passengers and maintaining high standards of security. The airport has also further improved customer service in the transfer security areas, allowing at least 95 percent of its transfer passengers to queue for under five minutes, which is an industry-leading achievement

HIA’s unique shopping and dining offering spread across 40,000 square metres of combined retail, food and beverage options are also continuously expanding. 

HIA competed with some of Skytrax’s top 10 airports: Seoul’s Incheon International Airport, Hong Kong International Airport, Tokyo International Airport (Haneda) and Zurich Airport, achieving the second position, thanks to its exceptional state-of-the-art facilities.

The award-winning airport, in addition to sustaining a seamless passenger journey and advancing its technology, is expanding its terminal to strengthen its ability to scale and compete with leading airports while increasing connectivity for airlines and passengers.

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