Service Advisor

  • 4 weeks   ago
  • Robin Rajkumar Arumugam
  • Job-Advertised

Category : Customer Service

Company :Confidential Company Doha, Qatar

Email ID : info@qatarday.com

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Job Description

To create outstanding customer confidence in the service offered by the company by ensuring a professional performance and exceptional commitment to customer care & to maximize service sales and profitability by selling core, value added and incremental products.

  • Schedule Service Appointments.

  • Obtain customer & Vehicle data and reviews vehicle history prior to the arrival of the customer.

  • Greeting the customer in a timely manner.

  • Answer customer calls in timely Manner.

  • Advice the customers on the care of their car and the value of maintaining their vehicles in accordance with its Specification.

  • Notify Team Leader of Incoming work.

  • Check on the progress of repair whole day of all the Job cards created.

  • Provides Accurate and complete written cost estimates of labor and parts.

  • Write up customer's vehicle problem accurately and clearly on the Job card.

  • Contact customers if any changes in the Job card need to be done and advice those on the reason for change.

  • Implement and maintain service marketing programs.

  • Obtains customers signature on repairs orders and provides customer a copy of the same.

  • Maintain Professional appearance.

  • Keep work area clean.

  • Carry out temporary assignments given by the managers as required

  • Maintain high customer satisfaction.

  • Ensure final inspection has been carried out before delivering the car to the customer.

  • After the service of the car initiate the invoice process.

  • Personally hand over the car to the customer and ensures the customers satisfaction is met.

  • Explain the complete work done by the service team and also the charges for the customer.

  • Ensure customer vehicle is clean and well serviced before the delivery of the car.

  • Ensure the customer is well informed of any delays in the service timings and hand over of the car.

 

Skills

  • Mechanical Engineering Degree is preferred.

  • Has good sales skills

  • Excellent communication skills

  • Must be knowledgeable in automotive parts and services

  • Autoline software knowledge is a plus

  • SAP knowledge is an advantage

 

Job Details

Job Location Doha, Qatar

Company Industry Automotive Dealership & Distributor

Company Type Employer (Private Sector)

Job Role Customer Service and Call Center

Employment Type Full Time Employee

Monthly Salary Range Unspecified

Number of Vacancies Unspecified

 

Preferred Candidate

Career Level Mid Career

Years of Experience Min: 3

Residence Location Qatar

Gender Male

Degree Bachelor's degree / higher diploma

Age Min: 25 Max: 45

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