Customer Service Representative

  • 4 weeks   ago
  • Robin Rajkumar Arumugam
  • Job-Advertised

Category : Customer Service

Company :Sharaka Holdings Doha, Qatar

Email ID : info@qatarday.com

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Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers always.

  • Responding promptly to customer inquiries and get a manager if required.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so to guide the clients at best.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues, as necessary.

  • Ensure customer satisfaction and provide professional customer support.

  • Handle cash, credit, or cheque transaction with customers.

  • Issue change receipts, refunds.

  • Keep reports of all transactions

 

Skills

  • High school diploma or equivalent

  • 1-2 years previous experience in the same field

  • Excellent written and verbal communication skills.

  • Ability to foster and maintain relationships.

  • Organizational skills with the ability to manage numerous projects and priorities at once.

  • Positive, service-oriented attitude and willingness to work independently or as part of a team.

  • Ability to thrive in a fast-paced and sometimes high-pressure environment.

  • Microsoft office skills and excellent phone disposition.

 

Job Details

Job Location Doha, Qatar

Company Industry Other Healthcare Services

Company Type Employer (Private Sector)

Job Role Customer Service and Call Center

Employment Type Full Time Employee

Monthly Salary Range Unspecified

Number of Vacancies 2

 

Preferred Candidate

Career Level Entry Level

Years of Experience Min: 2

Residence Location Qatar

Gender Female

Nationality Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen

Age Max: 50

 

About Us

Sharaka Holdings is one of the most prominent, dynamic and diverse business groups in the State of Qatar. One of the fastest growing companies in Qatar, we are proud of our vibrant portfolio of companies. Spread across 8 diverse sectors and 30 BSU with over 2,800 skilled professionals - we are growing fast Education Real Estate Construction Property Management Trading Restaurants Manufacturing Specialized Services. Working together is of crucial significance to us, because we believe that innovative solutions can only be achieved by merging minds and skills. Our offices are a melting pot of personalities, cultures and races. We value and respect the diversity of our team. We look for the candidates who are eager to grow, contribute and help support the incredible growth trajectory charted out by Sharaka Holdings for the next decade. In short our business is going places. Are you coming along? If you are passionate, driven, a team player and a high achiever, Sharaka Holdings is the place for you.

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